Frequently Asked Questions
Find answers to common questions about shopping with Foodzzy
1 How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You can shop as a guest or create an account for faster checkout and order tracking.
2 What payment methods do you accept?
We accept Cash on Delivery (COD), credit/debit cards, and online payment methods. All transactions are secure and encrypted.
3 How long does delivery take?
Delivery times vary by location. Standard delivery is 2-5 business days within Lagos, and 5-10 business days for other states. Express delivery options are available at checkout.
4 Can I cancel my order?
Yes, you can cancel pending orders from your account dashboard. Once an order is processing or shipped, please contact our customer service team for assistance.
5 What is your return policy?
We offer a 7-day return policy for unused items in original packaging. Food items and perishables are not eligible for returns unless damaged or defective.
6 How do I track my order?
Once your order is confirmed, you'll receive a tracking number via email. You can also track your order from your account dashboard or use our Track Order page.
7 Do you deliver outside Lagos?
Yes, we deliver nationwide across Nigeria. Delivery fees and times vary by location. Check our shipping page for more details.
8 How can I become a vendor?
We welcome new vendors! Visit our Become a Vendor page to learn more about joining our platform and start selling your products to thousands of customers.
9 Are there any delivery fees?
Delivery fees are calculated at checkout based on your location and order size. Free delivery is available for orders above ₦10,000 in select areas.
10 What if I receive a damaged item?
If you receive a damaged or defective item, please contact us within 24 hours with photos. We'll arrange a replacement or full refund immediately.